Store Policies

Shipping

Free Shipping: Orders over $100 AUD and $100 USD qualify for free standard shipping within Australia and the United States.

Shipping Times: Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location.

Tracking: Once your order has shipped, you will receive an email with tracking details.

 

Returns & Refunds

Faulty or Damaged Items: If your item arrives faulty, damaged, or not as described, please contact us within 30 days of receiving your order. We will arrange a replacement, repair, or refund.

Change of Mind: We do not accept returns or offer refunds for change of mind. Please choose carefully before completing your purchase.

Return Process: To request a return, email us at support@roto.design with your order number, a description of the issue, and clear photos of the product. We’ll respond with return instructions.

Return Shipping: If the product is deemed faulty, we will cover the cost of return shipping.

 

Warranty

All products are covered by our One-Year Limited Warranty. This warranty covers manufacturing defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase.
For full details, please refer to our One-Year Limited Warranty Summary.

 

Contact Us

If you have any questions about your order, warranty, or our policies, please contact us at support@roto.design or via the chat button at the bottom-right corner of this window.